The price you pay is the price shown in the checkout section of the website at the time you place your order. If an error in pricing occurs, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If you cancel and you have already paid for the goods, you will receive a full refund.
How to place an order
To place an order over the Change Mobility website, browse the product items, clicking the ‘Buy now’ icon next to the product(s) you wish to purchase. Once you have finished browsing, enter the checkout by clicking ‘Your Cart’ at the top of any page. Once in the checkout, you will be taken through a secure ordering and payment procedure, after which you will be sent email confirmation of your order and payment.
Please note that all communication in the ordering and payment process is in English.
Our online ordering service is hosted on a secure server, so you can be confident that when you send your details they will be held in a safe environment. Once your order has been processed the details are permanently removed from the website, unless you choose to create an online account.
Delivery costs on web orders are calculated based on the total weight of each order and fall into one of six categories – please see below:
|Band number||Weight kilos ||Delivery charge|
|6||100 and over||£35.95|
We aim to dispatch all mainland UK web orders within two days of receiving the order. If an item is temporarily unavailable for any reason, or has a longer lead time, then you will be notified of the revised dispatch date and given the opportunity to cancel your order. Your credit card will be debited prior to dispatch of your order.
If the goods are lost in transit, please let us know promptly. If items are damaged in transit, please write ‘Damaged on receipt’ clearly on the courier delivery note and inform us promptly.
You can cancel your order at any time up to 7 (seven) working days after the day of delivery. This must be done in writing and e-mailed to [email protected] You do not have to give any reason for cancellation; however a brief explanation will help us improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against any damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
You may not cancel your order if there are health and safety or hygiene issues relating to products, such as medicines and sanitary products.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or mis-described.
We accept the return of all items, which are returned within 14 days of delivery and in their original packaging and condition. Under these circumstances we will issue a full refund for the price you paid for the item (less delivery charge.) You will be responsible for the cost of the postage to return the goods. This does not affect your statutory rights.
Refunds will only be given after the returned item has been received and inspected. It is recommended that you use registered post or recorded delivery when returning goods.
Ownership of goods
Title and ownership remain the property of Change Mobility until goods are paid for in full.
We are committed to protecting your privacy. We only use the information we collect about you to process your orders and keep you up to date with new products and special promotions. We do not sell, trade or rent your personal information to others. We follow strict security procedures in the storage and disclosure of information that you have given us. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
Errors & omissions
Change Mobility cannot be held responsible for any errors or omissions contained within the website.
The company also reserve the right to change or amend colours, dimensions and specifications without prior knowledge.
For continuity, the company may find it necessary, on occasions, to source a product from an alternative supplier that may not be identical to the price list description. Dimensions printed within the product description are approximate and are intended to be guidance or comparison, rather than an exact description.
This website including all content is copyright protected by Change Mobility. Any infringement of these rights will be vigorously pursued.